FAQs

Delivery Information

Please visit our delivery information page for full delivery details.

What is the delivery cut off time?

Once we receive your order it will be processed for dispatch on the same day (prior to 3pm). You will receive an email to say that your beers are on their way once your order is dispatched.

What countries do you deliver to?

We currently only delivery within the UK, we hope to deliver to Europe soon.

Can I pay cash when I collect?

Please complete your order on the website and select collection option so payment is completed before you collect. We can accept card payments when you collect but payment in advance is preferable.

Can I collect my order?

Yes, if you are local to our warehouse in Hereford you can collect your order. Please complete your order online, when you enter your address in the checkout you will be given the option to collect if you enter a Herefordshire postcode. If you don’t have a Herefordshire address and would like to collect while in Herefordshire simply enter our own address as the delivery address at the checkout.

Our address: Unit 5b Ramsden Road, Rotherwas Industrial Estate, Hereford, HR2 6LR

Please contact us to let us know when you will collect on [email protected] or call 01432 355318

What cards do we accept?

We accept all major credit and debit cards including American Express, we also accept payments through PayPal.

How long do refunds take?

Refunds usually get applied to your card or PayPal account the same day it’s actioned, please allow a few days.

Are my payments secure?

Yes, we use SSL which means your connection to the Craft Can Directory and any details you submit through the site are encrypted. We don’t store any payment details on our servers, we use Stripe to process card payments, you can also pay using PayPal.

How do I request a refund?

Please contact [email protected] and we will help you out.

How do I earn Reward Points?

You can earn reward points with every £1 you spend at the Craft Can Directory, there is no limitation to what you can earn points on. You can also earn 10 points for leaving a review on a product you have purchased.

How long are reward points valid for?

Reward points last 1 year so you can use them anytime within 1 year but it’s unlikely they will last long when you can get beer with your reward points!

How do I use my reward points?

You can use your reward points on any order at the checkout, please make sure you are logged in first, you will see the option to use your points above the checkout, simply enter the number of points you want to use on your order and click ‘Use my points’ to redeem on your order.

Can I transfer my points?

No, your points are tied to your account so you can’t transfer them to another customer or account.

Is there a minimum/maximum order value to use points?

No, there is no minimum order to use your points, all you need is 1 point. You can use points up to £100 of your total order value.

When will my first case arrive?

You will receive your first club case within 7 days of your first payment. You will then receive your case each month between the 3rd-9th, delivery is usually within 48 hours and your case will be dispatched on the 2nd of each month.

Is delivery free?

Yes, club cases are delivered free throughout the England, Wales and Scotland (including the Highlands). Additional fees will apply to Ireland and the Channel Islands.

When will I be charged?

You will be charged immediately and on the 2nd of every month thereafter. Your first case of beers will arrive a few days from the date you joined and will then be dispatched on the 2nd of each month from thereafter.

Can I pause my membership?

You can easily change, pause and cancel your beer club membership from your club account page.

Will I receive the same beers more than once?

No, you will receive different beers each month. These will vary each month from various breweries throughout Europe and beyond.

Can I pay with PayPal?

You can only pay for club memberships with a card, we accept all major credit and debit cards. Unfortunately, PayPal is too restrictive to when users want to change their memberships. You can still use PayPal for the rest of the Craft Can Directory just not our club.